The UVM Health Network is proud to share that the University of Vermont Children's Hospital's Neonatal Intensive Care Unit (NICU) recently received the prestigious Press Ganey Human Experience Guardian of Excellence Award for 2023. This award honors health care organizations that have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance—awarded annually based on one year of data.

The NICU at UVMHN is celebrated for its exceptional care, led by devoted teams of clinicians driven to make a positive impact on their young patients and their families. Moreover, the NICU teams deliver their award-winning care in a confined environment, and the Press Ganey Award demonstrates their remarkable adaptability and dedication. Our NICU’s ability to provide top-notch care in a sometimes constrained environment is a testament to our staff's commitment and professionalism.

"Winning this award, considering all of our space issues, feels even more special because we are continually reconfiguring our space to meet our patients' and their families' needs," says Natalie Clark, RN, the NICU's assistant nurse manager.

The staff looks forward to a small-scale renovation happening soon. The renovation is intended to improve space constraints and the patient experience even more. Press Ganey's honorable recognition places UVM Children's Hospital among the top 5% of health care providers nationwide for patient experience, underscoring our Network's unwavering commitment to clinical excellence and empathetic patient care. 

Interested in calling UVMHN your next professional home? Our Network and partner affiliates have clinical and non-clinical opportunities available. Join us at the UVM Health Network as we continue to innovate health care to improve the patient experience.

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